Best mattress I've ever had. This was easily the best two thousand dollars I've ever spent. You sleep every night and this is a great way to end your stressful day. I would recommend this mattress to anyone.
This review is for Aireloom Hotel Vitagenic Cushion Firm Streamline
After spending $3000+ for this mattress, we thought we would have a great mattress by which we could get a good night's sleep. After just 6 months of use (was new from Macy's) both of us are sleeping in deep body impressions, so much so its become like climbing a "rock wall" to get close to one another. She weighs in at 148, and I'm 6'2" at 205. We have tried to work with Macey's to get some sort of resolution all to no avail. Macy's sent an independent "tester" here who measured our bed "sag", its was not the 1 1/2" in the Hotel Collection by Aireloom King Mattress Set, Vitagenic Plush Streamline warranty / manufacturer defects resolution agreement. A ridiculous measurement because there was not weight on the bed. Beware: this mattress is NOT what it is advertised to be, other than very expensive. We now know there are much better mattresses available and far lower prices. What a scam and shame on Macy's for pushing such a low quality product.
This review is for Aireloom Hotel
Owned for: More than 3 months
Condition: Completely worn
45 - 54 years old
Male
Side Sleeper
150-200 lbs
Prefers Harder Feel
Official Response
Mattresses come in many different levels of comfort and firmness. Comfort and Firmness are subject to each individual and is a mattter of personal preference. As with all new mattress sets you must expect some level of adjustment.Based on what you have written it appears, you may have purchased a mattress firmer than you need. The fact that the mattress is a one sided pillow-top is something that should have been discussed at time of purchase. As the manufacturer, we provide a warranty to protect your rights as a consumer and it clearly states what is covered. If you feel that the mattress is defective please contact our customer service department at 909-373-4211 .
