Serta Perfect Sleeper SmartSurface Elite
Mattress Ratings & Reviews

84/100

Very Good

Based on 63 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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63 total ratings, 3 with reviews

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JakeArlington, VA

Review left on Nov 9, 2019

Snoozing better than others

The other reviewers must have pre-existing medical conditions or they’re just full of BS. I sleep most excellently and wanted a firm yet supple mattress. This fit the bill perfectly for someone in good shape.

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: 2 years

Condition: Like new

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

Brenda APerris, CA

Review left on Feb 24, 2016

I wake up every morning with back pain it takes 3 to 5 minut

Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body in order to get comfortable so that I can sleep I have constant back pain that was the purpose of me buying the new mattress the Serta tranquil breeze was supposed to be firm and help with the back pain but in less than a year after I have the mattress is starting to sag I purchase a mattress from Macy's department store and they have not been cooperative or were not cooperative because I had to exchange the mattress I bought from them before the tranquil breeze they went as far as to tell me I needed to buy a new bed

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Sleep Apnea, Spinal Stenosis

Official Response

Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on your preference when it comes to comfort. There are also many different contributors to back pain. Please keep in mind that this mattress is covered under warranty. For more information on what is covered, please visit: http://bit.ly/1K1Zdqr

See full review+ 3 comments

Caraline EBel Air, MD

Review left on Apr 2, 2014

After two tries, I'm done

Within a week of recieving this bed, the pillowtop started bunching up so that there was a raised ridge running down the center of the bed horizontally. Called Macy's and they sent me a new bed. The new bed came already bunched up at the very top! But the delivery guys said this was a result of moving the bed and that it would flatten out in a day or two. Extremely doubtful, but I decided to give them the benefit of the doubt and wait. After another week, the new bed is now bunched up in the same spot as the first, even worst than the first. The only upside to this whole mess has been macys customer service, they are refunding the mattress and picking it up free of charge. There is obviously something very wrong with this model, my old pillowtop bed is over 20 years old and never became bunched up or uneven.

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: Less than a month

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Laval, QC

Review left on May 13, 2025

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

4/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite

Owned for: 13 years

Condition: Slightly worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Sleep Apnea, Sleeping Hot

Boynton Beach, FL

Review left on May 2, 2025

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

N/A

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite

Owned for: 10 years

Condition: Moderately worn

Over 65 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

Allergies, Arthritis, Sleep Apnea

Scappoose, OR

Review left on Mar 31, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite Ivory Nights Firm

Owned for: 12 years

Condition: Moderately worn

45 - 54 years old

Female

Stomach Sleeper

250-300 lbs

Prefers Harder Feel

Plus Size, Restless Leg, Sleep Apnea

CandidaSatellite Beach, FL

Review left on Feb 5, 2025

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

1/ 5

Sleep Quality

N/A

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite Ivory Nights Firm

Owned for: 8 years

Condition: Completely worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Neck Pain

Kansas City, MO

Review left on Jun 12, 2024

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite Ivory Nights Firm

Owned for: 6 years

Condition: Slightly worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Acid Reflux, Back Pain, Hip Pain, Neck Pain

Washoe Valley, NV

Review left on Oct 18, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

3/ 5

Sleep Quality

4/ 5

Stays "Cool"

N/A

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Ivory Nights II Firm

Owned for: 4 years

Condition: Like new

Over 65 years old

Female

100-150 lbs

Prefers Harder Feel

Arthritis, Back Pain, Scoliosis, Spinal Stenosis

St Catharines, ON

Review left on Jul 11, 2023

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

1/ 5

Sleep Quality

1/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper SmartSurface Elite

Owned for: 3 years

Condition: Like new

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Neck Pain

2 3 4 5 6 7

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Serta Perfect Sleeper SmartSurface Elite
Mattress Ratings & Reviews

Snoozing better than others

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

After two tries, I'm done

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Perfect Sleeper SmartSurface Elite Mattress Ratings & Reviews

Snoozing better than others

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

After two tries, I'm done

Serta Perfect Sleeper SmartSurface Elite
Mattress Ratings & Reviews