Macy's as well as the Hotel brand from Stearns & Foster leave much to be desired. Probelms from the start and horrible comfort and terrible service. Felt NOTHING like the display model and there were loose threads between quilts since we received it. Replacement model had the same problem and Macy's wanted to charge a restocking fee even though it was a defective product. We're done with both Macy's and S & F!!!