I bought this bed as a last resort of having to get back surgery. In the first week I went from my old bed of sleeping in 3 hour intervals and tossing and turning to this bed. I fall asleep on my side and wake up in the same spot. No pain, no stiffness and I feel like I’m 10 years younger. This bed is amazing and that’s all I can say. You get what you pay for.
This review is for IntelliBed Midnight Luxury Medium
Owned for: Less than a year
Condition: Like new
35 - 44 years old
Male
Side Sleeper
200-250 lbs
Prefers Medium Feel
Acid Reflux, Allergies, Back Pain, Hip Pain, Neck Pain
Official Response
Yes, Intellibed has a number of models available with different features--see the website for details. However, the commonality to all of them is our patented Gel Matrix, which provides pressure point relief by collapsing under your hips and shoulders while supporting your back. You can always stop in one of the stores carrying Intellibed (see Store Locator on our website) or call us directly at 801.658.9619 for guidance from a sleep wellness consultant.
Purchased the Intellibed mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly they have a 30-year warranty that is valid and presents no problems for customers.
Now three years after our purchase both my husband and myself wake up in pain-due to the fact the middle part of the bed does not nave enough support. After contacting the company and filling out all the correct paper work, and taking pictures they told me that they could not honor their 30-year warranty-due to the fact that normal wear and tear on a mattress is ½ inch. They also sent out two employees to measure and take pictures of the bed as well. When they measured the bed, it was ½ in. and ¾ of inch wear and tear on the bed; with ¾ of inch in the middle portion of the bed-where we complained there is no support. They never called me or returned two placed calls to customer service. On the third call the customer service representative put me on hold, and then came back and said that the would not honor the warranty due to the fact the mattress needs to sag or have a wear and tear measuring over ¾ of inch.
Consequently, the change their measurement requirements according to what they measure-there is definitely no warranty. They also do not stand behind their product or their selling promo’s-that we were promised at the purchase of the bed. I would never suggest purchasing an expensive Intellibed-unless you feel that a $4000.00 + bed is worth about two and half years of comfort.
