From Beautiful Product to Questionable Quality Control
The Beloit Mattress Topper is marketed as a College Dorm must-have. That said, with less than 3 years of use, the mattress topper did not hold up to its name. When the Beloit mattress topper arrived, it was absolutely gorgeous: American made, quality stitching, attention to detail. I felt quite content with my purchase. Unfortunately, the mattress topper does not appear to be standing up to the Beloit promise.
Still under warranty, the Beloit representative would not honor a refund or replacement, even though the product has been well taken care of. After 2 years of use, mold specks were noted on the top portion of the mattress topper. I contacted customer service. I was told that the mold was because of moisture trapped between the other precautionary items ( i.e. bed bug/ allergen encasement, a cotton mattress pad, sheets), and was given a bleach recipe to treat the mold specks. The Beloit website itself suggests using other bedding to protect the topper. It’s common sense to encase a college mattress.
Meanwhile, storing the topper between school sessions, the topper began to change color. The underside is now a 75% pink/orange color. When customer service was contacted about the unsightliness of their well cared for product, I was told it’s a natural process. Several emails and photos were exchanged, and customer service is not honoring their warranty. In my opinion, oxidation of foam may very well be a natural condition, but the pink/ orange color is leaching through their product. Am I to worry that the color will leach through onto a new expensive apartment mattress and pricey bedding as well?
I am even questioning what percentage of soy is actually used to manufacture the foam. Poly foams turn orange. The topper is turning pink and orange.
I have other foam encased products in my home that have proved the test of time, and strange colors aren’t leaching through the upholstery or the cotton cushion linings. This is a Quality Control and stodgy Customer Service issue.
