Long story short, canceled order after it went unfulfilled for 2 months, waited another 1.5 months for a refund, was issued a refund very soon after I left a negative review at the Better Business Bureau, and THEN the refund to Paypal "didn't complete." SO STILL NO REFUND. This is due to either incompetence of it's a total scam and neither one is acceptable.
Purchased bed in Dec. 2012. In 2014, pump which has two hose connectors for left and right side of bed, left side quit filling left air bladder. I switched hoses left to right, and was able to fill my side of bed. Called Air Beds Unlimited and talked to Michael, who tried trouble shooting air pump over the phone. He said " he has never heard of a pump doing this" and asked me to hit the up and down (inflate, deflate) buttons several times. That seemed to get it working.
In 2016 I called him again with same problem and he recommended I replace the pump. Since I am now under the prorated part of the warranty do I really want to put more money into a four year old bed.
It is now Aug 2018, the pump has quit filling either side of bed. I filed a complaint with Colorado BBB and when I called yesterday 8/23/18 Michael seemed a little pissed over the phone since I was messing up his perfect record with them. Explained situation with pump again except now I cannot add air to the bed. He explained now that I have had the bed for 5 1/2 years I have to pay 129.25 for another pump and $25.00 shipping. Discussed this with my wife and she agrees with me not to put any more money into this dead horse and purchase a new Sleep Number King Bed. We have a 12 year old queen Sleep Number which still works great and will more than likely be sleeping on it until a new bed arrives.
This review is for Air Beds Unlimited
Owned for: 5 years
Condition: Moderately worn
55 - 64 years old
Male
Side Sleeper
200-250 lbs
Prefers Somewhat Harder
Arthritis, Back Pain (lower / middle), Back Pain (upper / neck), Osteoporosis, Sleep Apnea, Sleeping Hot
It cost me $39.90 to fix the defective hose connectors and now the pump will not indicate the pressure in the mattress.
The fix will cost me $304.35 to replace the defective pump.
I do not recommend Air Beds Unlimited because it will cost you more money in the long run.
I also have a 16 year old Sleep Number bed which has never been a problem.
In August 2011 I bought a Series 8 Emerald Air Bed from Air Beds Unlimited. They have a dizzying range of styles and options for their beds. The marketing is very persuasive and I decided to give them a try. I have a Select Comfort Mattress that I like very much and thought this might be a way to get another adjustable air bed in the house. When the mattress arrived and was set up I immediately thought something was wrong. It was really soft relative to what I was used to. No point in being adjustable, there was no way to get it to be too hard. Customer service gave me a lot of razzle dazzle about how the mattress is like concrete at the fully inflated setting. Maybe it was the thick foam topper I wondered. I tried all types of variations, finally settling on fitting a bedboard between the air mattress and the foam topper. The bed was much better but hardly what I had expected or wanted. Today I bought a new mattress and was delighted to watch the delivery guys haul my $1,700 Air Beds Unlimited mattress off to the dump. It was an expensive lesson. I like to think I am a smart consumer, but I think the marketing on this bed is much better than the product. Never again.
This review is for Air Beds Unlimited
Official Response
When this customer purchased his bed in August of 2010, he called us within the first 3 days and said that the bed was too soft. He also acknowledged that the top was very nice and that the components were better than his Sleep Number™ bed. Neither the quality of the bed or the marketing of the bed were an issue. He admitted that his Sleep Number Bed™ bed had a much thinner top. We recommended that he rotate the 3" Foam Insert, so that the more firm, Latex side, would be pointing up. We also explained to the customer, that with any air bed, the design is that you sleep "IN" the bed and not on top of the bed. The customer also acknowledged that part of his issue was "Psychological" and that he was used to a much thinner top. There was no "razzle dazzle", just a simple explanation about how air beds are designed to work. Now, over 2 years later, the customer blames "marketing"?
Air Beds Unlimited takes great pride in our A+ BBB Rating and in assisting our customers! We would have been more than happy to additionally assist this customer, had we known that he was still experiencing any of the issues that he had initially contacted us about, over 2 years ago.
Air Beds Unlimited
