Got this because of the whole 2 mattresses in one thing. The plush side is barely softer than the firm. Very painful for my shoulders and hips. Anyone who likes a firm or med/firm will probably love this mattress. Delivery went fine, mattress looked and felt to be very professionally made, and slept very cool. Follow up customer support was outstanding and they stayed in touch via phone and email. Samantha A. was wonderful to work with. When after giving it 2 weeks to loosen up I decided to return it, no one tried to change my mind. Just a "Sorry it didn't work out for you, our delivery partner will be in touch for pickup." They actually processed my refund that day. SAATVA (Zenhaven's owner) is obviously very customer centered and genuinely tries to help their customers. Too bad they don't (yet) make a plush latex mattress.
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft