Customer service was bad but the product is even worse. I spend close to $5000 and I have had sleepless night and back issues ever since. 2 1/2 years later I have to look for another bed because I can't take it anymore. My husband wakes up with back pain as well. Do not believe the fake reviews because this mattress does not help with back pain but instead causes it. A good nights sleep is very important...you won't get it with this bed!!!
Pros:
- Natural Materials
Cons:
- Overall Comfort
- Overall Durability
- Edge Support
- Motion Isolation
- Overall Support
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft