Female avatar
RuthFort Wayne, IN

Customer service is terrible

They say there is only a 50 day warranty now that there is something wrong with the bed. But whenI bought it they said there was a 5 year warranty.But American Mattress will not replace it.

Cons:

  • Customer Service
  • Warranty Terms

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

5 / 5
ExcellentPressure Relief

No pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

1 / 5
Very Poor"Coolness"

Always sleep hot due to this mattress


Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

1 / 5
Very poorWarranty Service

Not at all satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft