We bought the luxury firm split king and had received the wrong mattresses. Wink was very quick to respond and resolve the issue. At first we loved the mattresses, however before 6 months, the middle already started to bow which is strange since it was quite firm. While we also purchased the Wink adjustable heating/cooling frame, we can no longer use the temp control because we had to purchase a foam topper to make the mattress softer. While we did not pay a ton for the mattress and the customer service has been excellent and it's local/environmentally responsible, I'm sad to say it's not the mattress for us. We'll likely replace in the next couple of years, once we've worn it down more. The foam topper has helped it be more comfortable, as has the adjustable frame.
Bonnie CMinneapolis, MN
Great at first, bowed quickly
Pros:
User also said: Comfy at first, locally made, environmentally sound, excellent customer service- Localness
- Customer Service
- Initial Comfort
Cons:
User also said: Preferred firmness unavailable, bowed quickly, temp control hoses disconnect easilyRatings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft