I have never had back problems in the past with my air mattress for which the wink was a replacement. I also travel on business over 100 days a year and never have back pain from motel beds. I purchased the Wink bed with their guidance and customization for my size. Within 3 days of using the bed, by back pain developed and has progressed over the past 60 days. I have had to have chiropractic treatments and obtained xrays and take muscle relaxants. It appears that the mid support body from the springs is in-adequate for someone of my size. In fact, within 30 minutes of being in the bed, I bed to realize pain. Their customer support has been excellent and their quality appears very good. However, I have concluded that this bed design and/or spring support does not work for individuals that are or a large size.
Pros:
- Customer Service
- Temperature Control
- Warranty Claims
Cons:
- Back Support
- Pressure Relief
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft