I ordered a mattress from Vispring in Harrods for almost £5000 pounds. It's been 8 months and I still didn't receive it. First, the mattress arrived in a smaller version and was promised to grow, which it didn't. Second, they refused to change it. Third, only after my lawyer contacted them they decided to change the mattress. Finally, the mattress arrived, but once more. It is still small! So, same as 8 months ago, I'm still without a mattress, plus it is not that comfortable. The managers of the company didn't help at all. My suggestion for other clients like me: Look for another mattress company to not loose your money and time.
Cons:
- Overall Comfort
- Issue Resolution
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft