The first six months I had this mattress, I thought it was the best mattress I'd ever purchased! However it slowly started sinking in the middle and exactly after 11 months the entire middle sunk in about 5 inches. The warranty is an absolute joke. They require you to mail the mattress back at your expense just for an inspection before they will even tell you if they can help at all. And since I now live out of state it would cost more to ship the mattress back than to buy a new mattress. The warranty person named Chris acted like he couldn't care less about helping me in any way shape or form.
MarkWaco, TX
Collapsed in middle after 11 months
Pros:
- Initial Comfort
Cons:
- Center Support
- Long-Term Support
- Warranty Claims
- Warranty Terms
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft