I thought the extra padding on top of the bed would hold up but it has left body imprints (indentations) where we lay. We are now waking up with backaches and neck pain. I don't know the procedures and process to get someone out to review it for warranty purposes.
Geraldine SVilla Rica, GA
My bed has body imprints where we lay
Cons:
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Geraldine, I'm sorry to hear of your issues with one of our mattresses. At your convenience, please give us a call at 1-800-314-4433 during our business hours of 9 am - 4:30 pm EST to discuss the warranty process.