I was super disappointed after all the hype that I didn't like this mattress. It was harder than expected and the gel layer was super uncomfortable. Then I tried to return it and expected this to be easy as the company advertises...NOT true! They say they will have someone pick it up for you if you return it. Well, they tell me that they can't find anyone in my area to pick it up so I have to do all the leg work to find a place to donate it. AND the catch is that I have to have a donation receipt signed by a place who will take it or I can't get my money back. This is NOT what they claim when you buy it. BEWARE if you buy Purple products because they are not true to their word!!
AngelaSelma, AL
Beware if you buy this bed!!
Cons:
- Overall Comfort
- Firm Comfort
- Return Policy
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft