I waited until the last minute to purchase a bed just prior to serious surgery. ....I put the word "pro" in procrastination! After explaining my situation...the Casper representative explained a possible delay in receiving a mattress...which I completely understood because of my late requests but she said "let me see what we can do". I went into surgery on a Tuesday....and the mattress arrived 3 days later, Friday, the day I returned home from the hospital! Now....That's what I call CUSTOMER SERVICE! Plus...it's the most comfortable bed we've ever owned.....and I'm 62. Couldn't be happier with Casper!!!!!!!!
CaseySugar Land, TX
Great Bed! Great Customer Service!
Pros:
User also said: Everything!- Customer Service
Cons:
User also said: absolutely NOTHING!Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Great *customer! We love making you happy.