Returning a Bed for Credit

We order the Rapsady Breeze at the recommendation of the Temperpedic Sales Rep, he said it was the best for people with back issues and cooler than the other beds. It was hard as a rock, when I called tempurpedic they said to walk on it, knee it and then put an electric blanket on the mattress and heat it 1/2 hour before going to bed, I should not have to date my bed and get it ready for sleeping. Anyway, as my husband described it, it was like when he was a small boy and would lay on the hot sidewalk. It was so hard my husband had sholder issues and my hips would hurt. When I wanted to try a softer bed Tempurpedic said if I tried a different bed it would be a final sale, so I returned the Rapsady, it has now been two months and 6 phone calls and we still do not have our money back in our account!! Very difficult to deal with if you are returning a mattress, it took over a month for them to pick it up and then another 2 months and we still do not have our $4800 back. We ended up purchasing the Westen bed with memory foam and cooling get and it is like heaven.