The salesgirl at Ashley Home Store told me to give it the ninety days before deciding on it. I had told her that I sat on it right after I received it and the whole side caved in. I would have no problem believing that this mattress was previously used and returned. I gave it the ninety days and never had a morning where my back didn’t hurt. I got hold of my salesgirl right after the ninety days. She had been on vacation and texted that she would exchange it. I kept getting texts telling me the delivery dates and times the mattress would arrive. It never did and when I went to the store to find out what was happening, I was told that I complained 4 days after the ninety days and no exchange could be made. I really hate this mattress and am stuck with it. I would never buy another Tempur-Pedic mattress again, nor will I ever do business with any Ashley store.
Cathy CDunnellon, FL
Horrible mattress
Cons:
User also said: There is absolutely no support. I never had lower back pain from any mattress until this one.- Back Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft