I have ALL original paperwork but Temperpedic tells me to call Leggit and Platt...they tell me to call Temperpedic. Try calling their customer service...you will hold for 1 hour- 2 1/2 hours. It doesn't matter what store you buy from, it comes back to Temperpedic only takes care of SALES and NOT PROBLEMS. I WOULD NEVER GET ANOTHER. My bed is like a V. Head up and feet up but my mid section DROOPS. They could care less. They already have my $
MaryCrestline, CA
Temperpedic does NOT honor their warranty
Cons:
User also said: Warranty NOT Honored and I sleep like a V.- Customer Service
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft