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MichaelRoslyn Heights, NY

The warranty is a trick. It’s a swayback!

We purchased the firmest mattress in the store with price not being a determinant. We loved it. Now three years later it’s a swayback horse. It’s like an old sponge just before you throw it out. The top and bottom are still firm but the centers and edges squish. We have to sleep on our sides back to back to have some sense of back support. The real “trick” is that the memory foam returns to flat negating the ability to make a warranty claim. The PR spew never hints at the “normal reduction in firmness” You know how 60,000 mile tires only make it to 30,000 miles because “it’s the local roads” well a really expensive mattress only makes 2 1/2 years.

Cons:

  • Price
  • Surface Integrity

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

1 / 5
Very PoorPressure Relief

Constant pressure point soreness or loss of circulation


Sleep Quality

3 / 5
SameSleep

Sleep quality or quantity has not changed since owning this mattress.

Stays "Cool"

4 / 5
Good"Coolness"

Rarely sleep hot due to this mattress


Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

1 / 5
Very poorWarranty Service

Not at all satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft