No one in customer service was helpful. They sent papers for me to measure the mattress and wanted pictures of the mattress, yet, I was told that they just couldn't help me. I slept on a wonderful temper pedic, but my ex got that mattress. So, I bought my own. It has been uncomfortable from the very start. Now, after 7 yrs, I have back pain, sleepless nights and just plain dislike for this product. I bought direct, online, thinking I was getting the exact same one I had while married....It Was NOT!!!!
ElizabethWoodway, TX
I tried to exchange or get my money back after I purchased
Cons:
- Customer Service
- Overall Support
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft