Worst mattress for support. Memory foam began to tear and crack leaving a large lump in the center of the bed. Spent $3500.00 on the bed then was given a discount on the purchase price after they delivered the incorrect mattress 3 times. However, when I a filed a claim for warranty replacement I was told the model I purchased had been discontined. Therefore they would only give me a credit towards a much cheaper replacement mattress than the one I had a previously. If I wanted a mattress that was comparable to mine, they would have to charge me $1000.00 Why? I paid for a $3500.00 mattress. They have me a discount on the mattress when they tried to deliver the wrong mattress for the 3rd time. Therefore they gave me a partial refund for "inconvenience". Now I have to replace my $3500 mattress with a $2500 mattress. Because the invoice says so? It's not right! They won't even replace my mattress for a discontinued model because it's on sale/discounted...I have to pay full price price for a discontinued mattress that's 70% off. I was told it's only for new customers not a customer returning a mattress that has a manufacter defect.
Cons:
- Delivery Service
- Issue Resolution
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft