We bought a Hotel Collection mattress about 3 or 4 years ago and spent $2600 on a king set. Within 3 months, both sides started sagging, causing the center to rise. We called Macy's and they replaced it but would only replace it with the same model. After another 6 months the same thing happened and we called again. This time, we were told that it was not sagging enough and they refused to replace it. Macy's customer service was outright nasty and the girl threatened to cancel the warranty. We are going today to get something else and will never shop at Macy's again. It was wonderful for 3 months but is now the worst mattress we have ever had.
William SMarietta, GA
Stay Away from Macy's
Pros:
User also said: There are none after 3 months- Initial Comfort
Cons:
User also said: Sags BADLY and Macy's doesn't honor warranty- Long-Term Support
- Retailer Service
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated