I have always purchased Sterns & Foster mattresses for many years and never had a problem. I purchased a king size mattress 5 years ago and recently the handles are ripping off resulting in exposure to the inside of the mattress. The seam that the handle is sewn into is ripping apart. I have called the store where it was purchased and even called Sterns and Foster. The mattress has a 10 year warranty but everyone has told me the handles are not covered. If the handles rip off completely how do I change my bedding? This is a king size bed. The store where I purchased my mattress sent a technician to my home and said even if it was fixed the repair would not hold. So what do I do now. I and my family have been loyal fans of Sterns & Foster and hopefully they will be able to take care of this problem, if not they no longer have my loyalty.
CindyStaten Island, NY
Can’t Change My Sheets
Cons:
- Issue Resolution
- Product Quality
- Warranty Claims
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
My husband and I purchased a set of Stearns and foster king size mattress from the Sleep center in Mobile Alabama in 2016. I would wake every morning with my back, neck and shoulders sore and just feeling restless. The mattress Slept pretty good for a while but to firm. In 2019 I contacted the manager and he had me to take pictures of different angles. He told me that he would send someone out to turn the mattress over and he did. But that didn't help much. I had to go out and buy a mattress topper to put on top the mattress to try and get some rest. You could see the exact place where each of us laid. It was a sink on each side of the bed.