Within 4 months of purchase, our beautiful Ella Grace king mattress had two distinct hammocks - one for each of us. We're not super heavy - I'm about 160 and my husband is 190 pounds. Stearns and Foster was GREAT about replacing the first mattress with a new one. Sadly, it was an instant repeat - within 4 months, again there were hammocks. And once again, Stearns and Foster was most accommodating - however the customer service person suggested that it might be better if they just refunded our purchase price and we could buy something else. So even though the mattresses were a disaster, customer service was great.
MaryHawthorne, CA
Sunken In on Both Sides
Pros:
User also said: Elegant looking- Appearance
Cons:
User also said: super heavy and hard to lift corners to put on fitted sheet. And the mattress just didn't hold up- Maneuverability
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft