I bought this mattress thinking it was one of the best, they( Mattress Firm) don't stand behind it and now want to charge me to have them come and check out the condition of it. They charge 25 to get an inspection packet?
GaryWashington, IL
be aware of Mattress Firm and this Mattress
Cons:
User also said: the quality- Back Support
- Overall Durability
- Product Quality
- Soft Comfort
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
The first one was defective so mattress firm replaced it. The second one sags in the middle. I paid a fortune and I would rather sleep on a blow up air mattress or the floor.