Mattress was warranted for life. I told them I had my own box spring they said that would be fine. It is a sprout latex mattress and has sunk 2 inches in a bowl in the middle. Purchased at healthy bedroom in Edmonton. Now they say the warranty is void because I did not buy the right box spring. My box spring is in good shape and flat. Am not happy and will have to by a new mattress but will not be a sprout mattress.
YvonneFox Creek, AB
Mattress was warranted for life. I told them I had my ow...
Cons:
- Surface Integrity
- Warranty Claims
0
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Hi Yvonne -- Thanks for sharing your experience here. I would recommend checking the text of your warranty itself to see what it says. In most cases, buying a specific box spring to go with your mattress is not needed -- only a solid, well-supported surface is required to maintain the validity of the warranty. If this is the case with your warranty, then the only dispute will be over whether or not the box spring from your previous mattress fits this definition. This may be hard to litigate with pictures but if you can show that the box spring has no visible signs of sagging when you lie on it without a mattress on top, then this should certainly be the beginnings of a compelling case IMHO. I hope that's helpful.