The mattress became lumpy and the company was unresponsive. After filling out many forms, pictures and several calls we were told they will not honor their warranty.
JeanneNew York, NY
Manufacturer does not stand behind their product.
Cons:
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hello - we would love to review this issue? can you give us a call at 617-884-2300? we are looking to help fix your issue! thank you - Spring Air