Today is April 2016. Got the bed in January 2016. During our first week of having slept in it, my husband and I could feel the sagging and could actually see the sag from where we had lay. So uncomfortable, we toss and turn all night and we get up in the morning feeling very tired and hurting. We are so upset, we paid our good and hard earned money for a piece of worthless bed. No support from anyone to help with our loss. What is a warranty for then? Spring Air just wants our money. Forget about customers satisfaction. If anyone can help, Please HELP us!
ReneLos Angeles, CA
Saggy the very first days
Cons:
- Overall Support
- Surface Integrity
- Warranty Terms
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Hi Rene, We are so sorry for all the problems you have had, we would be glad to take a look at your bed for the Warranty Issues. We are the manufacturer here for California and Arizona. Please call us so we can start the process. 1-800-659-4233 ext. 118 and speak with Christi. Please let me know if there is anything else I can do. Jennie Schuh - Pleasant Mattress