The first month was awesome and down hill from that point on. Huge body impressions now and actually intention started in the first month. So bad that it is very noticeable when bed is made or unmade. Wasted so much money but the company said IF they came out and found it to be within what they considered to be normal. It would cost us! Many family arguments over this mattress!
Ann SHughes Springs, TX
Laying in a hole
Pros:
- Initial Comfort
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
Not Rated
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Comments (1)
Had the same issue, and a similar response from customer service. Since the store we bought from went out of business before a year had gone by, we had no local resource to intervene for us. And since we don't live near a large city, the customer service call would have been very expensive. Great way to get out of supporting your product.