We have two of the same mattresses each slept on for 2.5 years. One is fine, the other has a problem whereby the tufts are tied down with rosettes that have hard spots on hips and shoulders. Mattress Firm denied warranty coverage. Said C&W only covers structural problems. Paid $79 for a rude independent inspector to come to our house. Don't recommend either C&W or Mattress Firm. Terrible service. 10 year warranty isn't worth the paper is printed on.
ToniPhoenix, AZ
Bought two very expensive Chattham & Wells Daniella mattress
Cons:
User also said: Has developed hard spots where rosettes are tied.Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft