I purchased my first Grand Palace king size mattress several years ago. It lasted just over a year and begin to lose support significantly. Began process of filing a warranty claim. After a few months the mattress was evaluated and found to meet replacement requirements. A (new?) mattress was eventually delivered. It's been just over a year and I am having the same sagging, support issue. I reached out to a representative via email..he never responded. SO...back to the store to begin warranty process again...
FrankSyracuse, NY
Short term mattress
Cons:
- Long-Term Support
- Surface Integrity
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Hi Frank, we are sorry to hear that you have had such a negative experience with your mattress. Please call our corporate office at 617-884-2300 so we can review the issue and see how we can assist. Thank you!
Reading all the negative reviews for Chattam & Wells is giving me second thoughts about purchasing a king size mattress from this label. So, too pricey, poor quality, workmanship and poor customer service is a huge turnoff.