We were talked into a Chattam and the $4000 price tag that goes with it thinking we would get something that would last. WRONG. We had the mattress for seven years and noticed the indentations where we sleep continued to get worse. We opened a claim and paid for a rep to come out and assess. Impressions were over 2" on both sides much deeper than the "allowable" 1.5". The claim was subsequently denied because of a stain on the mattress that was smaller than a quarter and over 30" away from where the settling occurred. The warranty is a joke as is the customer service.
RobertMountain Top, PA
Terrible Purchase and Warranty Department
Cons:
User also said: warranty and durability- Customer Service
- Overall Durability
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Don't knowSleep
Don't know or not sure
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Im thinking to buy a set but now I don't know Im checking other brands
thanks for this review. What does a stain have to do with indentation? That seems like total BS. I was looking at this mattress, but it seems way too hit and miss.