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BurlWarrenton, VA

This bed was bought as Firm, its sure doesn't feel like a...

This bed was bought as Firm, its sure doesn't feel like a Firm mattress, it sunk down in the center after a few months, replaced it. Called back, same problem,. told to turn it every 2 months, this is Crazy...We Purchased this from a Dealer who has Local Fund Raisers at Middle and High School,, supposedly 50 % off, this mattress cost $1,800.00, we paid 50% of that cost plus tax.....Not worth the half price.... Not a quality Mattress, I would never buy another..

Cons:

  • Overall Comfort
  • Overall Durability
  • Edge Support
  • Motion Isolation
  • Natural Materials
  • Overall Support
  • Surface Integrity
  • Overall Value

Ratings from this Sleeper

Back Support

2 / 5
PoorBack Support

Often have back aches or stiffness related to this mattress

Pressure Relief

4 / 5
GoodPressure Relief

Infrequent pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

N/A
Don't know"Coolness"

Don't know or not sure


Value

N/A
Not Rated

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft
Comments (1)

Sorry to hear that. It sounds like they could have given you the wrong mattress by mistake. Please write down the law tag of your mattress (found on that tag by the head of the mattress) and call Southerland customer 1-800-443-1183 and read the law tag to the customer service representative. They can tell you exactly what you are sleeping on. If it is a plush we will get it changed out.

By Anonymous on January 5, 2016