I had this mattress around 1yr when I noticed large impressions where we laid. (I'm really diligent in roatating the mattress as well.) When I called the company to see why this would be happening so quickly she quickly became defensive and started toying with my words to give her an out for why she wouldn't consider this a warranty issue. Mind you - I have great photos which CLEARLY show the impressions on each side and she saw them!! I will never buy another of their mattresses. Terrible customer service. Full of attitude. I've I need a dose of attitude I'll go to the DMV.
DanielValley Village, CA
Concept is good. Company and execution is not
Cons:
- Customer Service
- Surface Integrity
- Warranty Claims
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft