In the disguise of Warranty Sleepwell Mattress are looting the customer by asking to pay hefty amount for replacement even though their products carry a Warranty of 7 years and some of the products for even 10 years. They are totally misleading the customers by publishing warranty of the product as 7years and 10 years, whereas in reality the same is not existing. Hopefully Sleepwell customer support will get up from their sleep and provide the replacement of the product which is within warranty. After due verification their customer support team conveyed that the product replacement will be done. However when received the call they are attaching stings to the warranty by saying only partial amount will be done as settlement. Indirectly they are only boosting their sales by providing partial amount of warranty and asking the customer to pay the hefty differential amount.
Cons:
- Transparency
- Warranty Claims
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft