Purchased the Sleepwell mattress and box spring in September 2021. Defect in mattress cited in November 2021. Submitted Warranty Claim in November 2021 with required photos showing the defect. As of today, 12 weeks later, no disposition or response received! Very poor Customer Support!! Back pain continues!!! BUYER BEWARE!!!!
Cons:
- Back Support
- Customer Service
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft