Warranty not honored!

Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and several backaches later, we contacted Sleepy's to express our concern. They sent an independent rep out to take various "measurements" our mattress and box springs using a string, folded card (?), and camera. He had no interest in hearing about the springs and indentations that were incredibly problematic. He said the measurements would be sent to Simmons/Sleepy’s and that we would hear back in a few weeks. A few weeks went by and Sleepy's did in fact call to inform us that the mattress was fine but that the box springs needed to be replaced. When the delivery men arrived they started laughing because it was clear there was a huge indentation that could be seen on the underside of the mattress and that the original box springs were fine. They advised me to wait a few weeks then call back. So, today I called and spoke with Linda in Customer Service who informed me that our mattress did not meet the 1 1/2 criteria outlined in the warranty. When I asked her whether or not the independent rep provided measurements for the underside of the mattress, she replied "I wasn't there, weren't you?" I asked her to explain the purpose of having a warranty if they have no intention of honoring it? She then blamed it on the mattress company and offered to sell me a service plan through Sleepy's. I then asked Linda to have the rep come out and remeasure and she promptly informed me that they only do that one time per year per mattress and gave me Simmons Customer Service number. So, I gave Simmons a call and they told me it was Sleepy's issue. Please keep in mind that we have this same mattress at our camp and love it. This particular mattress in question is defective and we simply want it replaced and to be treated with respect!