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VivianColumbus, OH

Vivian Columbus, Ohio , Horrible Mattress.

We purchased a Beautyrest Recharge Mattress less than a year ago. The mattress is horrible and has caused many issues including pain. Initially we noticed how uncomfortable the mattress was. Secondly, noticed collapsing on each side where indentions began to appear. We immediately contacted the merchant and have been redirected. We did not want to believe the new mattress we purchased was causing pain as well as many many sleepless nights. Finally, I convinced my spouse to spend some time at a hotel and oh what a relief. We could tell the difference in our bodies the first night. We are in the process of contacting Simmons for a resolution regarding the bad investment of the overpriced, apparently defective mattress. We have never written a review but felt obligated to write so others won't fall into the trap. It is hard to believe that the manufacturer didn't know of the defects and poor quality during production. Sad...

Cons:

  • Overall Comfort
  • Customer Service
  • Price
  • Overall Support
  • Surface Integrity
  • Warranty Claims

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

2 / 5
PoorPressure Relief

Frequent pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft
Comments (1)

We have the same issues as above. Indentations started within months of having it and now 2 years later there is a hill seperating my partner and I.

By Anonymous on February 9, 2019