Simmons Kitner Firm - Sags, back and neck pain - Company request that we keep it longer claims it does not leave a deep enough body impression. All you need is a 1.5 inch impression which is what ours does. You can seen more of the impression with the sheets on. It's time to have a Lemon Law for mattress. They need a way for buyers to check out mattress, a few minutes laying on one in the store does not tell you if it's right for. The firmness is fine but it is breaking down and they expect us to sleep on it longer. This is a HEALTH problem. Unable to get a good nights sleep. We should not have to endure having back and neck pain for their convenience. The truth is they do not want to refund our money and I do not want an exchange the same thing will happen. I read in a review that someone had a mattress exchanged 3 times. Better Business Bureau gives Simmons a (C) rating lowest for any mattress company.
SandyPlymouth, CA
Bad Mattress
Cons:
- Issue Resolution
- Overall Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Not Rated
Warranty Service
Not Rated
Comments (1)
I am going through the same thing. I bought mine at Macy's back in June and have gotten no satisfaction yet. I wish you luck and I will do more research next time.