Within a couple of years owning this mattress and base, the side collapsed. The manufacturer’s response was excellent and it was fixed... for a time. Now the side has collapsed again with approximately five years use. Far too expensive for such a short turnaround of mattresses. I will be looking at other brands.
Pros:
User also said: Excellent manufacturer support for first repair job.- Issue Resolution
Cons:
- Edge Support
- Price
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft