Disappointed in product. Only about year and half old and started sinking in where each person slept. Very obvious to the eye even with Comforter on the bed. Did all that was necessary in filing a Warranty Claim including having an Inspection done in my home. My claim was denied reason being the BoxSpring. When purchasing the Resonance Mattress from Mattress Firm I was asked if needed a BoxSpring. Told Salesperson that we already had one. He did not pressure me into purchasing one. Was informed about the 10 Year Warranty which I assumed was from Mattress Firm. After the filing of my Claim received emails from Mattress Firm regarding the Warranty. It is directly from company who made the Mattress. Something new to me. Trying to talk to an actual person at Mattress Firm regarding Warranty is just about impossible. I never succeeded. Even tried the Chat a few times and was unsuccessful. Easy to speak with someone if purchasing a product. Seems I am stuck with the defective Resonance Mattress. Less than 2 years old….out $1500 too.
Joseph CWoburn, MA
Disappointed in product. Only about year and half old and...
Cons:
- Initial Support
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
FairValue
Fair value for the money
Warranty Service
FairWarranty Service
Moderately satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Don't waste your money! Our mattress started sinking where each of us slept within the first year. As another reviewer noted, we too did not purchase a box springs since we had one. The sales person was eager to sell the pillows, mattress pad, etc. but did not advise the importance of a new box spring as well. I know, shame on me for not sticking to my understanding that when you replace your mattress, you should replace the box springs. Sleeping on this mattress has affected my health in many ways, not just having pain. I'll never buy another mattress from Mattress firm.