We began to file a warranty claim a year ago and found that being honest about very minor stains (even though we used a good mattress protector) stopped the who process of our claim. I highly recommend not being honest (against my own beliefs) and just turning in the claim will serve the best.
PamOmaha, NE
Started as very comfortable, now it is a lumpy mush
Pros:
- Initial Comfort
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft