We liked this mattress at first but after 1.5 years, the top started to puff up in one spot around 2.5 inches high, 10 inches long and 1.5 inches wide. We tried to submit a warranty claim with Sleep Country. We took the photos they wanted with a stick and a ruler etc. however they still denied our claim. Their instructions were vague on purpose to prevent them from having to replace the mattress. We will not buy from either Sleep Country or from Simmons again. From our experience, we feel that they don't care about us as a customer.
TimEmbrun, ON
Good until it wasn't
Cons:
- Customer Service
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft