Long nights less sleep

I always wanted a brand new bed ,and a bed I'd be the first person to sleep on .a king size bed given me plenty space and comfort The first couple weeks best sleep ever then shortly after my neck and shoulder was in pain and i switch back to old pillow and trying sleep 8n different positions nothing was working. I removed bed covering and measuring the dips , finding that my side was 3 inches below edge on my side and 2 inches of dip on my wife's side. Called Sears to get exchanged for different model altogether but refused to with out restocking fees.,.so i argued with management of sears and nothing.,.contact Simons beautyrest and i was sent back to sears for same consideration as before none.,.so a year later still on same bed i sleep on middle hip in center bed.,.i hope to afford a quality product the next time I can purchase the bed of my dreams .,. Beautyrest silver high tide pillow top is a ongoing nightmare from hell.,.