We bought our first Hotel 3 mattress in September.. by March the side wall on my husband's side was completely broken and warped.. We put in a claim with warranty, which was reviewed and accepted and our new mattress came 2 weeks later.. when the delivery drivers came to switch the old with the new, he informed me this was a common problem with these mattresses.. While delivering the same mattress.. low and behold, 2 months later, the new one is even more broken and warped than the first! My husband is 6 foot 3 and 280lbs, but slept on our other mattress for 13 years without anything like this happening.. Completely ridiculous.
AmiSt Stephen, NB
2 broken beds in less than 8 months
Cons:
- Overall Durability
- Surface Integrity
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft