Simmons / Beautyrest should stop making this mattress since after two weeks I had to switch side and now I sleep in the middle. The company refered me to the store (The Brick) who has the worst customer service ever. I would recommend to stay away from that store and never buy a Simmons / Beautyrest mattress. I lost my money since I would need to continue sleeping in the defective areas in order to make the sagging of at least 1.5 inches to have a claim under warranty. The store have huge sales and I have a feeling that the Hotel Diamond series is made cheaper. You are made to believe it’s a great quality mattress because of the price. It’s all a scam!
MarcPetit-Rocher, NB
The worst so call firm mattress
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft