We purchased this mattress in 2018 or 19. The first year wa…

We purchased this mattress in 2018 or 19. The first year was good then things went downhill. We first noticed the ripples on my wife’s side that tend to lump. Then the valleys began to appear on my side. Now the edges slope to where I actually slide slowly toward the edge. It is difficult to get a full nights sleep. It is impossible to get comfortable plus the back and hip pain is getting very old. I brought this problem to MattressFirm in the 2nd year and was referred to the manufacturer. After numerous calls, emails I never received so much as a return call. Back to MF and was informed to fill out a form and submit with photos. Form was submitted, photos don’t capture the problems that well but the first batch was not enough we had to have pics of tags, and slats plus overall condition. Granted I’m not the fastest guy submitting info but that doesn’t change the fact this mattress is crap. My bunk aboard ship was more comfortable and it was only 3” thick.