I bought this via Westin after being happy with their beds over too many nights in hotels. I thought I was paying a premium price for "the best" product. My wife and I liked it initially - but a year in we are both unhappy. I am about 220 lb. and the side that I sleep on clearly shows indentation of 1.5" - 2"... The good news is that the "premium" line carries a good 10 year warranty. I've had to jump through several hoops and send a lot of pictures - but they are replacing the mattress with a new one and it will only cost me $85 for shipping. They will also take the old one with them. If they do what they say - I'm happy with the company - but don't love the product (at least the first one).
KevinProspect, KY
good warranty - not a great product
Pros:
User also said: Warranty support- Warranty Claims
Cons:
User also said: after 1 year - indentation apparent where i sleep.- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft