Female avatar
GinaWinter Springs, FL

The gel top started shifting the first year.

I thought this bed would be perfect after my back surgery. Now all of the foam and gel layers have shifted. There is a big lump in the middle,so you roll to either side. It buldges out on both sides about 5 inches. For a very expensive mattress it's not worth $100! Mattress Firm sold me a lemon. I Have to pay for the warranty appraiser to come see if it's defective. Then I have to get another mattress from them. They don't give refunds! Very dissapointed.

Pros:

User also said: Nothing

    Cons:

    • Return Policy
    • Surface Integrity

    Ratings from this Sleeper

    Back Support

    1 / 5
    Very PoorBack Support

    Always have back aches or stiffness related to this mattress

    Pressure Relief

    2 / 5
    PoorPressure Relief

    Frequent pressure point soreness or loss of circulation


    Sleep Quality

    1 / 5
    Much worseSleep

    Sleep much less soundly or consistently since owning this mattress.

    Stays "Cool"

    1 / 5
    Very Poor"Coolness"

    Always sleep hot due to this mattress


    Value

    1 / 5
    Very poorValue

    Not at all worth the money -- a rip off

    Warranty Service

    N/A
    Not Rated

    Softness Level
    Too HardPerfectToo Soft